FAQ about your Free Case Review

Can I Schedule a Phone Call with the Attorney to Discuss My Legal Issue?

Because demand for our legal services is high, we require all potential clients to complete our online intake form in order to receive a Free Case Review. The form only takes a few minutes to complete and can be accessed by clicking the button at the top left of this page.

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Once submitted, an attorney will carefully review your information and respond by email within a few business days. 

What Happens After I Fill Out the Free Case Review Form?

​Once you complete our Free Case Review intake form, your information is immediately shared with a Wells Law – Chicago attorney. The attorney will carefully review the details of your legal issue—whether it involves credit reporting errors, debt collection harassment, robocalls, or consumer fraud. Within a few days, a member of our legal team will follow up with you by email.

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Depending on your situation, we may request additional documents, clarification, or your availability for a phone or video consultation with the attorney.

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If you have not heard back within one week, please reach out to us at Info@WellsLawChicago.com, text us at (773) 762-9104, or use the Chat feature on our website so we can ensure your matter receives prompt attention.

What Does a Free Case Review Include?

​Our Free Case Review process begins with a short online client intake form. Once completed, an attorney at Wells Law – Chicago will review the information you provide.

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Please note that the Free Case Review does not include legal advice or a formal opinion on your case, since that requires a more in-depth analysis of your facts and the law. Instead, the purpose of this review is to determine whether your situation—such as issues involving credit report errors, debt collection harassment, robocalls, or consumer fraud—may be a good fit for our firm’s case load.

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If your case appears to qualify, our team will follow up with you to request additional documents or schedule a phone or video consultation with the attorney.

If Wells Law – Chicago Asks for More Information or to Schedule a Teleconference, Do I Have to Pay Anything?

​No. At this stage, you owe nothing. We are still in the process of reviewing your claim to determine whether it may qualify for representation. In most cases we take, it is on a contingency basis, meaning you pay no upfront legal fees. 

Everything you share with our team remains strictly confidential.

Still, it’s important to understand that we do not represent you unless and until a formal agreement is signed.

Representation only begins after Wells Law – Chicago offers you legal services and you accept by signing a written agreement. This ensures that you are always fully informed and in control before moving forward.

What If the Intake Form Doesn’t Cover Everything I Want to Say?

​That is common. Many of the cases we handle at Wells Law – Chicago—including credit reporting disputes, debt collection harassment, robocall claims, and consumer fraud matters—are highly fact-intensive.

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The intake form is designed to capture the essential details we need to conduct a review. If your case appears to be a good fit for our firm’s current case load, and we believe we may be able to offer representation, our team will follow up to gather additional information and documents. This ensures that your story is fully understood and that no important details are overlooked.

What If I Have Documents I Want to Share with the Attorney?

Documentation is often critical in cases involving credit report errors, debt collection harassment, robocalls, or consumer fraud. By keeping records organized, you’re already taking an important step toward protecting your rights.

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At this stage, however, please do not submit documents unless we specifically request them. If your case appears to be a good fit for our firm and we believe we may be able to offer representation, our team will let you know exactly which documents to provide.

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In the meantime, you are welcome to mention the documents in your intake form and continue safeguarding them. If and when the time comes, having these materials organized and ready will help us evaluate your claim more efficiently.

Will the Attorney Take My Case?

​Because of our firm’s experience and reputation in consumer protection law, Wells Law – Chicago receives many inquiries. Unfortunately, we cannot accept every case. However, we carefully review each submission and do our best to respond promptly about whether we may be able to offer you representation.

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If we are unable to take your case, we’ll do our best to point you in the right direction. Please remember that statutory deadlines (statutes of limitations) may apply to your claim. If these deadlines pass before you file, you may lose the ability to recover for your losses.

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If you believe an important deadline is approaching, we strongly encourage you to bring it to our attention and consider obtaining a second legal opinion right away.

What If I Have a Deadline or Statute of Limitations?

Every legal claim is subject to a statute of limitations, which sets a deadline by which you must file your case. If that deadline passes without action, you may be permanently barred from recovering any losses—even if your claim would have otherwise been valid.

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If you believe an important deadline is approaching in your matter it is critical that you bring it to our attention right away and consider seeking a second legal opinion promptly.

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Please note: Wells Law – Chicago does not provide advice about the statute of limitations in your case unless and until we formally offer you representation. Representation only begins when both you and Wells Law - Chicago both sign a written agreement.

Does Completing an Intake Create an Attorney-Client Relationship?

No. Submitting an intake form or completing a Free Case Review does not create an attorney-client relationship. You are not considered a client of Wells Law – Chicago unless and until we extend a formal offer of representation in writing, and you accept by signing a representation agreement.

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That said, any information you share with us—including details about credit reporting errors, debt collection harassment, robocalls, consumer fraud, or whatever your claim involves—is treated as strictly confidential and is protected by attorney-client privilege. 

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This ensures that you can feel comfortable providing honest, accurate details about your legal issue so we can provide the best assessment of your claim and whether we may be able to represent you.

If Wells Law – Chicago Completes My Free Case Review and Can’t Take My Case, Can You Still Answer My Legal Questions?

Because Wells Law - Chicago receives a high volume of inquiries, we are unable to provide one-on-one legal counsel to every potential client. However, in some situations, if we believe a consultation would be especially valuable, we may offer you the opportunity to schedule an Attorney Insight & Guidance Session.

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This is a 30-minute one-on-one phone or video call with an attorney, where you can ask questions and receive guidance about your legal situation. The availability of these sessions depends on your specific matter and the attorney’s schedule. You are under no obligation to accept if offered.

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The fee for an Attorney Insight & Guidance Session is $300.00.

What Is Limited Representation?

​In certain situations, Wells Law – Chicago may offer Limited Representation. This means the attorney assists you with specific aspects of your case rather than handling the matter in full.

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Examples of Limited Representation may include:

• A comprehensive review and analysis of your claims

• Legal research tailored to your situation

• Drafting a demand letter on your behalf

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Limited Representation can be a valuable option if you need targeted legal support with credit report errors, debt collection harassment, robocalls, or consumer fraud issues but do not require—or are not yet ready for—full representation.

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If you are interested in being considered for Limited Representation, please feel free to inquire at Info@WellsLawChicago.com

I Still Have Questions—Who Can I Contact?

​If you have additional questions about your potential case or our process, you can reach out to Wells Law – Chicago in the way that’s most convenient for you:

• 📧 Email us at Info@WellsLawChicago.com

• 📱 Text us at (773) 762-9104

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Whether your concern involves credit report errors, debt collection harassment, robocalls, or consumer fraud, our team is ready to provide guidance on your next steps.

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