Robocalls After You Say “Stop” (Revoking Consent Under the TCPA)
Many consumers receive repeated telemarketing calls even after clearly telling the caller to stop. Federal law provides important protections when companies continue making automated calls after a consumer revokes consent or asks that the calls stop. The Telephone Consumer Protection Act (TCPA) restricts certain automated calls and provides legal remedies when companies continue calling after consent has been revoked.
Revoking Consent to Robocalls
Consumers who previously provided contact information may later decide they no longer wish to receive telemarketing or other sorts of automated calls. Consent may be revoked when a consumer:
• tells the caller “stop calling”
• asks to be placed on the company’s internal do-not-call list
• submits a written or electronic opt-out request
• revokes consent during a prior call with the company
Once consent has been revoked, certain continued automated calls may violate federal law.
Calls That Continue After "Stop" Requests
Consumers sometimes experience repeated calls even after making clear requests that the calls stop. Examples may include:
• telemarketing calls continuing after a consumer says “stop calling”
• automated robocalls continuing after opt-out requests
• repeated calls from multiple numbers associated with the same marketing campaign
Robocalls & Do-Not-Call Protections
Consumers may also have protections under federal Do-Not-Call regulations, which restrict telemarketing calls made to numbers registered on the National Do-Not-Call Registry. Repeated telemarketing calls to numbers on the registry may violate federal (and some state) telemarketing rules.
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Learn more about Robocalls & Do-Not-Call Violations (TCPA).